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Open Source Middleware & Database Applications Support — Part Numbers

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HP's Acquisition of EDS - Learn more about the Services Portfolio

The following listings include HP-recommended software technical support services for open source middleware and database applications: JEMS, Symas CDS OpenLDAP and MySQL Enterprise.

Additional products and coverage options are available for contractual support. Subscriptions and HP support are purchased together, with 1-year entitlement. Contact your HP sales representative for more information.

Refer to the appropriate table below for the part number of a recommended open source middleware service.

Part numbers for Integrated Hardware/Software Support
Part numbers for Software Support services - Flexible
Part numbers for Software Support services - Deployment

Integrated Hardware/Software Support

Service

Service Description

Subscription & Service Part Numbers

Symas CDS OpenLDAP

Symas CDS OpenLDAP for Linux/Windows Support Plus

24x7 HW & SW plus Updates - unlimited

T2033AS or
T2033ASE
HA110A1-75L

MySQL Pro Certified Server

MySQL Enterprise for Linux/MS

24x7 HW & SW plus Updates - unlimited

T2042AS or
T2042ASE
HA110A1-76P

MySQL Enterprise for HP-UX

24x7 HW & SW plus Updates - unlimited

T2044AS or
T2044ASE
HA110A1-63A

Note 1: Further options available for unlimited calls and for contractual 32-CPU, 64-CPU and 128-CPU support coverage. Contact your HP sales representative or HP partner for more information. Note 2: Both a goods part number and a service part number need to be ordered.Note 3: Goods part numbers ending in AS: Subscription documentation is delivered via postal mail and may take two to three weeks to be delivered. For goods part numbers ending ins ASE: Subscription information is emailed. In all cased include a valid customer email address as part of the order.

Open Source Software Technical Support — Flexible

Product	Service Description	Subscription & Service Part Numbers
Symas CDS OpenLDAP
Symas CDS OpenLDAP for Linux/Windows	24x7 Software Technical Support plus Updates - unlimited	T2033AS or T2033ASE HA107A1-75L
MySQL Pro Certified Server
MySQL Enterprise for Linux/MS	24x7 Software Technical Support plus Updates - unlimited	T2042AS or T2042ASE HA107A1-76P
MySQL Enterprise for HP-UX	24x7 Software Technical Support plus Updates - unlimited	T2044AS or T2044ASE HA107A1-63A

Open Source Software Technical Support — Deployment

Product	Service Description	Subscription & Service Part Numbers
HP ProLiant IA-32 servers Linux—Red Hat or SUSE (Apache is a separate service)	Installation and startup	U8141E
Symas CDS OpenLDAP	Installation and startup	Statement of work
Apache Tomcat	Installation and startup	Statement of work
MySQL Pro Certified Server	Installation and startup	Statement of work

Further options available for unlimited calls and contract support coverage. Contact your HP sales representative or HP partner for more information.


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