Service Management Services

ITSM Assessment Services

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Enhance your ability to deliver the service levels your business requires.

Meeting today’s heightened expectations means transforming your organization to become a proactive business services provider. HP ITSM Assessment Services can help you smooth your transition and move more efficiently toward your service management goals.

Learn how to improve agility and service quality — while you drive down cost.

Addressing everything from business/IT alignment and operational process effectiveness to mission-critical infrastructure management, HP Services professionals work with you to:

Assess your service management processes vs. industry best practices, and perform a revealing gap analysis
Establish formal benchmarks for measuring service risk and process maturity
Identify potential availability and performance shortfalls in your mission-critical infrastructure
Spotlight top-priority areas for improving service effectiveness, delivering greater business value and cutting costs
Evaluate your supplier-management practices

Choose the service that suits your specific objectives.

Quick Assessment — Gain a high-level evaluation of your current service management position in relation to ITSM best practices, and begin creating actionable improvement plans.

Intermediate Assessment — A more in-depth review of core service management processes and specific service-quality risks

Comprehensive Assessment — Ideal if you are seeking to improve service availability, cost-effectiveness and/or quality, embarking on a formal ITSM plan or preparing for external certification

Custom Assessment — For organizations looking to implement service-improvement initiatives as part of a corporate ITSM program, requiring in-depth advice and guidance in specific areas or striving for the highest levels of service quality and availability

ISO/IEC 20000 Readiness Assessment — Recommended if you are seeking ISO/IEC certification or wish to measure your organizational maturity and capability against this standard

All of these services leverage the HP Service Management Framework, which consolidates standards-based best practices including ITIL V3, CMMI, COBIT, ISO/IEC 20000 and ISO 27001.