Servicii de suport - HP Care Pack

HP Portofoliul de Servicii

Informaţii despre servicii

A convenient, cost-effective alternative to onsite hardware repair

Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.

A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.

Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.

Choose Next Day Exchange Hardware Support when you need to:

• Replace defective hardware the day after it goes down
• Take advantage of convenient door-to-door pick-up and delivery
• Rapidly access over-the-phone problem diagnosis and technical support
• Find a cost-saving alternative to onsite hardware support

Service Highlights

• Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

• Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.

• Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.