Team up with HP
for service delivery excellence.
Mission Critical Partnership focuses on helping you successfully deliver
your services at an affordable cost to the business.
Your HP team includes ITIL-certified Business Critical Consultants,
experienced ITSM specialists using HP service management tools to perform a
thorough benchmark of your critical operations. Your service management
practices are compared to over 1,000 ITIL best practices and HP’s experience in
designing and supporting business-critical solutions. Based on the results of
this assessment, your MCP team works with you to create a service improvement
plan reflecting your environment’s specific strengths and weaknesses.
Diverse proactive and reactive services for your unique
needs
MCP provides:
-
Custom proactive services — including round-the-clock environmental
monitoring to head-off unplanned downtime
- Custom reactive services — ranging from simple 24x7 response to full
mission-critical support with repair and restoration time commitments that suit
your business requirements and IT strategy
- Continuous service improvement planning — to identify gaps between your
current and required ITSM practices and provide recommendations for closing them
- Ongoing operational service management support — expert implementation
assistance based on ITIL and other leading standards and best practices
- Assistance in periodically reassessing management processes and practices to
gauge your progress and accommodate business and technology change
- Optional SAP enhancement — SAP-specific proactive support, joint
problem-solving, and accelerated HP-SAP troubleshooting and escalation processes
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