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Service Management Services

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News

»  HP Readies Customers for Upcoming Microsoft Windows Server 2008 Launch
»  HP Unveils Business Technology Solutions and Services to Help CIOs Accelerate Better Business Outcomes
»  HP Helps Enterprises Accelerate Delivery of IT Projects with New Software, Services
»  Weyerhaeuser Company Selects HP for Global IT Services Deal
»  HP to Acquire Opsware Inc.
»  BT, HP Expand Alliance with Enhanced Offerings to Help Customers Transform IT Environments
»  HP Enhances Service Management Offerings to Help Customers Take Advantage of ITIL v3

Analyst reports

»  The Forrester Wave: Service Desk Management Tools, Q2 2008

Feature articles

»  Getting better all the time - Create a culture of continual service improvement
»  Taking ITIL best practices the extra mile - A roadmap for successful service management implementation
»  SearchDataCenter.com - ITIL v3 contributor reflects on IT's changing focus
»  Best practices to go - HP IP Factory speeds service management implementation
»  ITIL V3: The path to IT operational excellence - The new ITIL aims to ease day-to-day service management

Service briefs and brochures

»  HP Demand and Portfolio Solution (pdf)
»  HP Service Management Solutions brochure (pdf)
»  The HP Service Management Framework (pdf)
»  HP Operational ITSM Services brochure (pdf)
»  HP ITSM Improvement Services brief (pdf)
»  ITIL Version 3 Frequently Asked Questions (pdf)

White papers

»  ITIL V3: Get Ready for the Next Chapter in Service Management (pdf)
»  Operational IT Service Management (pdf)

Videos

»  HP IT Service Management Overview – video
»  HP ITSM transformation experience: IT Infrastructure Library – video

Related HP Solutions

»  HP Service Management Framework

Related Business Technology Optimization Software

»  Asset Management
»  Business Service Management
»  HP Change and Configuration Center
»  HP Client Automation Center
»  HP Data Center Automation Center
»  HP Network Management Center
»  HP Operations Center
»  HP Universal CMDB
»  Project and Portfolio Management Center
»  Service Manager

» 

Service Management Services
»  Operational Service Management Services
» ITSM Assessment Services
» ITSM Improvement Services
»  Transformational Service Management Services
» Asset & IT Financial Management Services
» Blueprint for Service Manager
» Business Service Management Services
» Change & Configuration Management Services
» Consolidated Service Desk Services
» Demand & Portfolio Management Services
» Infrastructure Management Services
Methodology
»  Directed Design
»  Service Management Reference Model
Related services
»  Education Services
»  Mission Critical & Proactive Services
»  Security Services
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