 "Systems going down as a result of hardware failure meant that students and teaching staff could not access important files and that was affecting the efficiency of the university. Now that we are using HP equipment backed by Prolinx support, this hardware problem has all but disappeared."-- Craig Hickson, Head of Business Support Services, University of Central Lancashire
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With campuses in Preston, Penrith and Carlisle, the University of Central Lancashire (UCLAN) is the UK's sixth largest university with 30,000 students.
To succeed, UCLAN adheres to strict business principles, particularly in the reliability and quality of IT products it buys and the standards of service it demands from providers.
IT at UCLAN is managed by the Information Systems Service (ISS) Group and its suppliers of choice are HP and its partner, Oxfordshire-based Prolinx Computer Systems. The success of this engagement is underlined by the fact that an initial deal for PCs in 2003 has now escalated into a much wider commitment for the ongoing replacement of desktops, supply of servers, networking, managed services and possible future storage solutions.
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Challenges
- To be viable, modern universities need to adhere to the same business standards as commercial organisations.
- University of Central Lancashire (UCLAN) is no exception and is committed to providing its students with the very best facilities.
- These principles were being compromised by unreliable IT equipment that prevented students and staff from accessing vital files and affected the efficiency of the university. A remedy was needed.
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Solution
- Following a tender process, UCLAN awarded HP and its partner Prolinx a contract to provide thousands of PCs and monitors and upgrade them on a rolling programme.
- Further tendering has now extended this initial engagement to cover the supply of servers, ProCurve networking and possible future storage solutions.
- Prolinx also provides managed IT services and meets stringent service level agreements to respond to phone calls in four hours and fix or replace faulty machines within eight hours.
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Results
- Crashing systems are no longer a problem for UCLAN.
- Students have access to the best and newest IT kit available at any university in the UK.
- The overall efficiency of the university has increased and its appeal to prospective students is making it a successful educational establishment.
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For more information on how working with HP can benefit you, please contact your local HP sales representative or reseller, or visit www.hp.com.
© 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Publication Number: 4AA0-4151EEW Written: February 2006
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