Centralised IT services make Helsingborg a city with high development potential
"We needed a large supplier that had implemented this kind of solution before and who could supply the whole range of products and services. We'd worked with HP before, which meant that we had a very gentle learning curve."
-- Lars-Åke Nilsson, IT Strategist, City of Helsingborg
After its last election, the City of Helsingborg decided to both change and improve its IT organisation. IT services needed to shift from being controlled by individual local government departments to being centrally administered, as there were a number of problems associated with the type of management in place.
Challenges
A diversified IT environment was holding back change and needed standardising Bullet Points here
There was no central control because every department took care of its own IT services
There was no agreed service level for operations
Needed to provide all departments and users with the same excellent service
Solution
HP data storage solution
Centrally administered Windows 2003 environment
Active Directory infrastructure with rules for change management, Exchange and migration strategy
Application packaging
AD-Tool program development
ITIL training
HP OpenView Service Desk
HP OpenView Operations for Windows
Results
Simpler and more secure IT services with a common infrastructure managed centrally
Scalable platform supporting changes and preparing for a 24-hour local government
Nyomtatható változat
"We needed a large supplier that had implemented this kind of solution before and who could supply the whole range of products and services. We'd worked with HP before, which meant that we had a very gentle learning curve."
