 "We needed a large supplier that had implemented this kind of solution before and who could supply the whole range of products and services. We'd worked with HP before, which meant that we had a very gentle learning curve."-- Lars-Åke Nilsson, IT Strategist, City of Helsingborg
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After its last election, the City of Helsingborg decided to both change and improve its IT organisation. IT services needed to shift from being controlled by individual local government departments to being centrally administered, as there were a number of problems associated with the type of management in place.
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Challenges
- A diversified IT environment was holding back change and needed standardising Bullet Points here
- There was no central control because every department took care of its own IT services
- There was no agreed service level for operations
- Needed to provide all departments and users with the same excellent service
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Solution
- HP data storage solution
- Centrally administered Windows 2003 environment
- Active Directory infrastructure with rules for change management, Exchange and migration strategy
- Application packaging
- AD-Tool program development
- ITIL training
- HP OpenView Service Desk
- HP OpenView Operations for Windows
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Results
- Simpler and more secure IT services with a common infrastructure managed centrally
- Scalable platform supporting changes and preparing for a 24-hour local government
- Improved and standardised service for users
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For more information on how working with HP can benefit you, please contact your local HP sales representative or reseller, or visit www.hp.com
© 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Publication Number: 4AA0-3853EEW Written: Re-formatted January 2006
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