 |
|
|
|
|
 Improve processes. Modernize. Consolidate. Optimize. For government agencies, these goals are at the top of the IT to-do list. Why? Because they’re all key to accomplishing two prime directives: increasing citizen access to information and increasing cross-agency collaboration, all while trying to save taxpayer dollars. |
|
|
|
|
|
|
Now government agencies can start to tackle their to-do lists with HP shared services. Both a business model and an IT architecture approach, shared services allow agencies to share key parts of their infrastructures, applications and networks—as well as business processes and best practices—within their own organisation and with other agencies.
Sharing this wealth of resources enhances agency collaboration and service quality. Government agencies get improved cross-organisation information access, enabling more informed decision-making and creating a single view of government data. Shared services also help agencies and their counterparts make the best possible use of their resources.
For example, consolidating IT systems and infrastructures not only eliminates redundancy, but it can also reduce system complexity, lower costs and free up resources to be used elsewhere within the agency and across agencies.
HP’s proven methodologies and best-practice approach, worldwide service capabilities, open standards, and integration and consolidation expertise makes us an asset in helping government agencies take advantage of the value of shared services.
|
|
|
- IT staff for the city of Espoo, Finland worked with the HP Services team to establish a common framework for integrating and standardising the citywide IT infrastructure. As a result, the city is making better use of its IT resources, including people, processes and systems. Under the HP agreement, costs are transferred into monthly payments that are visible to each group of users, who now subscribe to their chosen level of service. “Our objective is to offer service like a utility provides electricity: We connect them and it works,” says Eira Mononen, capability manager, City Of Espoo. “While providing users with better support, the city is already spending less to achieve its required service levels.”
- Cook County, Illinois centralised and standardised its IT infrastructure on HP server farms, allowing core applications to be shared by organisations throughout the county and neighboring jurisdictions. For example, the county’s shared Geographic Information System (GIS) serves the recorder of deeds, as well as the assessor, county clerk and treasurer for collaboration among agencies. “With limited folks and limited funding, we’re able to excel at what we do because of the way we operate,” says Cook County CIO Catherine Maras O’Leary.
- In Rock County, Wisconsin, interagency communication between 29 county departments was nearly impossible—and maintenance a costly nightmare. By consolidating on HP servers, the county centralised processing resources, creating a shared services environment. The change saves IT staff time by simplifying support and new software. Now, intracounty communication is nearly seamless. “The result is a savings of tens of thousands of dollars for Rock County taxpayers,” says Rock County IT Director Mickey Crittendon.
- In California’s Tri-Valley area, three cities and multiple agencies worked with HP Services to merge disparate data sets to create a shared GIS system for public safety—and a model for a shared regional GIS service. “We want to take the emergency out of emergencies,” says Livermore-Pleasanton Fire Chief Stewart Gary.
|
|
|
HP’s shared services portfolio offers a wide range of solutions that can be tailored to meet an agency’s needs:
IT consolidation
To improve access to government data and services, agencies need integrated systems that make it easy to collaborate and share information. HP’s IT consolidation solutions offer industry-leading technologies, flexible service plans and financing options. Whether your project is consolidating applications, databases, servers, storage, datacenters, services or other IT assets, HP can work with you throughout the entire IT lifecycle.
Enterprise integration
Making different applications and systems work together across agencies is a challenge. HP helps guide agencies from complex or legacy systems to consolidated, open systems that are designed for interoperability.
Enhanced security
Using shared services throughout multiple agencies or bureaus requires a robust security implementation. To protect citizen data and make services continuously available to the right people at the right time, security policies must be deployed consistently throughout the entire shared services environment. HP’s services and security offerings span from device to datacenter, and across wired and wireless LANs to help agencies meet security goals throughout HP and multi-vendor environments.
Proven methodologies
HP offers standardised, repeatable methodologies to help assess needs and define and implement shared services solutions. Working with HP, agencies can gain access to proven best practices for managing complex integrations of information, processes and people across organisations.
Flexible finance options
HP offers flexible business models that allow agencies to share the cost of services. These offerings span from creative financing and leasing programs to managed services, so you can obtain and deploy the solutions you need, when you need them, to create your shared services environment.
Share now
Shared services can be leveraged in a number of different business areas—from enterprise resource planning, payroll, procurement, e-mail and electronic fund transfers to document management, printing systems and help desk services. Find out more about HP shared services today, and start sharing the wealth.
|
|
|
|
|
|
|
Share the Benefits
Economies of scale Minimise capital and operating costs by sharing services.
Constituent satisfaction Increased access to services and information pleases citizens.
Focus on core competencies Decreases redundant IT tasks so you can focus on improving citizen services.
Knowledge transfer Equip many with the knowledge required to maintain the infrastructure and processes.
|
|
|
|
|
Printable version
