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Social services agencies have a sticky situation: they want to improve the quality and efficiency of service delivery to citizens, yet nearly every interaction and process is bound by red tape. This is frustrating, not only for case workers, but for citizens in need of services.
Redundant paperwork and budget shortfalls shouldn’t separate a newly divorced mom from the child support payments she so desperately needs. Mounting caseloads and legislative mandates shouldn’t delay disability benefits for a worker hurt on the job with no other means of support. Children shouldn’t get “lost” in the welfare system due to cumbersome, unsecured tracking systems.
When it comes to delivering services, quality of life depends on the ability of social services agencies to respond quickly – cutting through red tape to deliver the red-carpet treatment eligible citizens deserve.
But the rigid, siloed IT systems used by many agencies today lack the integration, insight and agility needed to simplify information access, create cross-agency collaboration and adapt to social, legislative and economic change.
That’s why HP has come together with software providers in social services to create the HP Social Enterprise Management Solution for seamless, outcome-based service delivery.
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Working closely with third-party solution providers in the social services industry, HP offers a comprehensive social services solution designed specifically to meet the unique requirements of human services, labor, social security, and health organisations. The HP Social Enterprise Management Solution supports integrated business processes, simplifies administration and cost management and empowers organisations with fast, easy access to the information, programs and people needed to serve each citizen’s needs.
HP’s IT services and solutions, combined with third-party software solutions for social services, provide you with a welcome alternative to siloed program-based systems. Now, you can have an integrated outcome-focused solution that puts citizens first.
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In the budget-tightening climate of today’s social service agency, it’s nearly impossible to replace legacy systems. So, how do you improve the quality and efficiency of services while maintaining the value of existing IT investments? The answer is to work with HP to integrate your new solution into your existing environment.
Standards-based HP technology, solutions and services pave the way for seamless interoperability across multiple applications, programs, departments and agencies. Our key relationships with providers of social services solutions, such as Cúram, means we can deliver a complete offering across the case management spectrum. HP services can help you plan, deploy, manage and support an integrated IT environment that can transform social services delivery.
Imagine what a caseworker could do for a family in need of assistance. Integrated case management systems across the Department of Workforce Services, the Department of Human Services and the Department of Health could determine eligibility and calculate benefits immediately – speeding the delivery of unemployment benefits and other assistance services.
Why HP for Social Services?
- Standards-based technology
- A broad, deep portfolio
- Strategic relationships
- Global reach
- A fully supported solution
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A unified work environment that integrates information across government agencies and jurisdictions – city, regional and national – provides a holistic view of citizen needs and the resources available to meet those needs. To access this 360-degree view, HP can help you create an integrated, single point of entry for government services for both citizens and caseworkers.
What if caseworkers could simply enter a web portal from the office or in the field for instant insight into all the essential, actionable information and resources available for a disabled person all in one place? What if they could use that information to manage a case from beginning to end, assisting citizens and employers from claim through payment? Case management could become less about repetitive processes and paperwork and more about people.
Just think about what valuable insight could be gained from integrated systems that could be used to cross-match agency data and alert caseworkers about suspicious activity. This would be a giant step forward in fraud protection – and in helping to provide services only to those truly eligible.
For citizens unsure about where to go, who to ask and what to do to receive help, a single point of entry for all social services via a web portal provides quick insight into all services and enhanced security for access to personal data. Sharing this information across all agencies eliminates the frustration of having to make multiple stops to multiple agencies, repeating the same information to each. Instead, citizens have a simplified, seamless social services experience.
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With so many variables impacting service delivery – changing government regulations, fluctuating budgets, or citizens themselves – your IT operations must be flexible enough to respond quickly.
HP technology, solutions and services deliver a dynamic IT infrastructure that provides an agile foundation for growth and change, so you can quickly adapt to and manage change without losing focus on what matters most – improving the quality and timeliness of service delivery. A comprehensive solution for Social Services - Eligibility, entitlement, determination
- Evidence collection, management, reassessment
- Calendaring
- Correspondence and task management
- Work allocation, scheduling and notes
- Enhanced security features
- Auditing
- Workflow
- Change in circumstance processing
- Rules management
- Reporting
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Learn more about HP solutions for Social Services |
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