Providing citizens with basic human services has never been more challenging. Agencies face ever-changing legislative mandates and budget shortfalls. Caseworkers contend with mounting caseloads and redundant paperwork. IT departments tackle new security issues and increasingly complex workflows. All the while, citizens are depending upon social enterprises to provide the same personalized, streamlined, holistic service offered by organisations in the private sector.
That’s why HP has come together with leading third-party social services software providers to create social enterprise management solutions for seamless, outcome-based service delivery.
HP’s solutions for social services enhance cross-agency collaboration and enable an enterprise approach. It provides caseworkers with an holistic view of client information to empower them to make the most appropriate decisions based on information that is easy to access in the office as well as in the field. It also provides citizens with secure and transparent access to their personal data. A comprehensive solutionOver the years, social enterprises have deployed separate and distinct IT systems to manage their programs. This has resulted in a siloed approach to operations that makes information sharing difficult, mandated change expensive and error and fraud prevention challenging.
HP builds social enterprise management solutions on scalable platforms designed to integrate easily with an agency’s existing legacy systems and deliver interoperability across multiple programs. They empower agencies with three key attributes
- Integration – allows secure access to information, data, and applications from diverse departments and agencies.
- Insight – provides a holistic view of client needs and faster access to the critical information and available resources required to meet those needs
- Agility – Allows expansion and evolution to meet changing legislative, budgetary, and social pressures with pre-configured rules and a dynamic IT infrastructure
Why HP?- Standards-based HP technology, solutions and services pave the way for seamless interoperability across multiple applications, programs, departments and agencies
- A broad, deep portfolio of scalable technology, solutions and services
- Strategic relationships with leading providers of social services solutions so that HP can deliver a complete end-to-end offering across the social enterprise management spectrum
- Global reach to meet the needs of diverse human services organisations worldwide
- A fully supported solution – trained and certified, HP services can help with planning, deployment, management and support an integrated IT environment
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